Frequently Asked Questions

Frequently Asked Questions
How long does it take for my order to arrive?

Shipping usually takes 2 to 3 weeks after your order has been confirmed. And depending on your location, it could arrive as early as 5 days!

How much does the shipping cost?

That depends on your provided address, item’s size, and supplier’s location. And since we want you to have an excellent shopping experience, all of those are calculated for you upon checkout so you won’t need to do the math.

Should I pay taxes for my order?

Since customs policies may vary from country to country, we can’t determine how much the charges would be if applicable.

In case you encounter this problem, don’t hesitate to drop a message at hello@kittieperfect.com so we can help you right away!

This is the purr-fect product for me! How can I purchase it?

We, at Kittie Perfect want to make your shopping as seamless as possible. All you need to do to make a purchase is to follow these 3 simple steps:

 

  1. Click on the item, select the color, size, etc… of your choice and push the “Add to Cart” button.
  2. Put your order’s quantity (and discount code if you have one). Then proceed to “Checkout” where you’ll be asked to enter your shipping information & method of payment.
  3. Once all the information required is entered, tap the “Complete Order” button to complete your purchase. And oh, don’t forget to keep the order tracking number so you can check your order’s status anytime.

 

Do you offer product warranties/guarantees?

Absolutely! All purchases made are protected by our 30-day return policy to remove the risks from you.

Want to know more about our return policy? Read here.

I can’t find the design/size/color I want. When will you restock?

Since the products come from various merchants, we can’t tell when the items will be back again.

And while we can’t tell the exact date of restocking, you can tap that “Out of stock? Notify me!” button so you’ll be the first to know when your desired item is available.

I thought this is the perfect item for me but it’s not. How do I return my order?

We get it! Not all products are for everyone. If you’ve felt that your order isn’t the purr-fect match for you, you can send it back to us within 30 days for a courteous refund or replacement.

Anything else you want to ask about return policy? Check it here.

Kittie Perfect seems interesting. How do I get in touch with you guys?

Oh wow! Thank you for having interest in our store. We really appreciate it!

You can easily reach out to us by sending an email to our 24/7 customer rep team at hello@kittieperfect.com. Or you can contact us directly here on our website.

And just want you to know that we don’t take trust lightly so be sure to subscribe to our newsletter. We share valuable content there from time to time that we think you’ll love.